"Thanks for good advice"

About: Patient Opinion South Western Ambulance Service NHS Foundation Trust / Out-of-hours general practice

(as the patient),

Called needing advice about severe constipation. First responder very thorough with pertitent questions. Was told would receive a doctor's phone call. Received this call within the hour and was given very helpful advice. Advised to take MOVICOL which was unable to purchase until next day due to bank holiday. Very many thanks to you all.

By the way after your text asking for comment, this was not easy to find!

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi TeeP,

Thank you for taking the time to share your story with us. I hope you are feeling better now.

It is very rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with our staff that were involved in your care, however to do so we will need some specific information. If you are happy to do so, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.


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