"Birth of daughter Burnley birth centre"

About: Burnley General Hospital / Maternity care

(as the patient),

I cannot speak highly enough about Burnley birth centre and suite.

The care I received during the birth of my daughter was amazing. The staff were caring, patient and wonderful from start to finish. I couldn't have done it without the support of my midwife.

I stayed for a day after birth where the staff were on hand to help with breastfeeding. I honestly didn't want to go home and after a week home I miss it and the staff! Even though it was a Christmas and a really busy period...you never would have known.

Thank you to all the staff who made it such a positive experience. A credit to the NHS.

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Response from Melissa Almond, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Many thanks for your feedback regarding your experience of the Burnley Birth Centre and thank you for taking the time to do so. We are really pleased to read your comments of the care and support provided by the staff and will make sure your appreciation is passed onto the team who will also be delighted to hear that your experience with us was really positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear further about your experience and what made it so positive so that we can try to make it like this for every patient visiting our hospitals and using our services. If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me at melissa.almond@elht.nhs.uk.

Many thanks again for commenting and best wishes to you and your baby daughter.

Melissa Almond, Patient Experience Facilitator

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