"accident to my hand"

About: Northern General Hospital / Accident and emergency

I went on the 27/12/15 after 3hrs I got seen in triage I then got rushed through to get my rings cut off that took over an hour for someone to come and deal with then I was told to go back to the waiting room I asked how long for they said it could take another 8hrs to be seen

I asked why as I had already been in triage and they then decided to have a look at the computer I was actually the 3rd patient on the list.

I got my hand examined of a doctor and got sent for an x ray . I came back after that and people were being shipped out to the walk in clinic next min I got taken in told that I had nerve damage in my elbow and gold paracetamol and sent home . I do not have any pain in my elbow and had not said my elbow hurt and it was not examined. I felt rushed out and I'm now preparing to go back up because I'm still in pain with my hand . Can't wait for today's experience

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am very sorry to hear about your poor experience of the services and I hope that your return visit was a better one.

If you would like us to look into the events that you have descrived, please could you contact our Patient Services Team who will be happy to assist. They can be contacted on telephone number 0114 271 2400 or by emailing pst@sth.nhs.uk

Thank you

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