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Care Opinion

Lack of privacy at Hairmyres Cardiology Dept

Posted By Sandysue

"Lack of privacy at Hairmyres Cardiology Dept"

About: University Hospital Hairmyres / Cardiology

(as the patient),

Attended for an ECG. All staff I came into contact with were very pleasant. I did have the misfortune however to be seen in ECG Room 1. This room appears to contain 'equipment' required by all members of staff. While I was lying with my top off having the ECG done various members of staff were in and out making me feel very vulnerable. I was told staff had asked for a curtain round the bed but this would not be done as it would cost too much.

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Responses

Response from David Hume, Director of Hospital Services, Hairmyres Hospital, NHS Lanarkshire 8 years ago
David Hume
Director of Hospital Services, Hairmyres Hospital,
NHS Lanarkshire

Submitted on 01/01/2016 at 11:11
Published on Care Opinion at 11:29

picture of David Hume

Hello Sandysue,

I am sorry to read about your experience in the ECG dept.

I will speak to the team down there as soon as possible next week and ensure that we do something to correct this.

Thank you for bringing it to my attention.

regards

David

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Response from Anne Leitch, Chief of Nursing Services, University Hospital Wishaw, NHS Lanarkshire 8 years ago
We have made a change
Anne Leitch
Chief of Nursing Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 07/01/2016 at 08:01
Published on Care Opinion at 10:04

picture of Anne Leitch

Dear Sandysue,

I can appreciate your “vulnerability” in the circumstances you have shared and I would like to apologise for any distress caused during your visit.

I’ve discussed your feedback with David and we have met with the Cardiology Service Manager. We are in the process of having privacy screens fitted in the department but this work will take another four weeks or so. In the meantime we will be using portable privacy screens, using additional signage to indicate to staff that clinical examinations / investigations are underway and we are also going to revise arrangements for storing equipment in these areas.

The staff were pleased to receive your positive feedback about them and they send their best wishes to you for 2016.

Thank you for taking the time to get in touch.

Kind regards

Anne Leitch

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