"I feel let down"

About: Mile End Hospital

I have been attending this hospital for about 10 years now and have been very satisfied with my care. However, lately I have had an urgent issue with my medication and called reception to talk to a doctor or nurse.

An urgent message was left with reception as the nurse on duty was on their lunch break but no one got back to me.

It was Christmas and I was left to worry about my issue over the Christmas break with no help or support. Reception are getting bad reviews and I wonder if they even sent the message.

However, it may be the the mefical staff just fogot or wanted to deal with it later but either way I did not get the help i needed. I am still waiting for a response and I have tried to call again but no one is answering the phone.

I am scared and worried and I wish someone would take this seriously.

Story from NHS Choices

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Response from Mile End Hospital

We are very sorry to hear about this and sad to read that you feel let down by our service. Please contact Linda in our rheumatology team on 020 8223 8868 who will be able to help you and discuss the concerns you have raised here.

Best wishes Barts Health NHS Trust

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