"Eleanor ward communication"

About: Northampton General Hospital (Acute)

The staff nurse that was on duty 27/12/15 @ 12.30pm was very rude to my mum and did not want to listen to her concerns they just went to my father and said "your wife dosent want you home", this was said in front of visitors and the true fact is my mum wanted my dad to be more able and freely to move as she knew she would not be able to pick him up if he fell. Now he has been discharged even after our concerns were not listened too my father says today 28/12/15, that the nurse said he was going to be transferred to holcolt ward but they were full!!! The duty of care and safeness of a patient should be top of the list...not the bed!!!

Angry does not come close to how i am feeling right now, totally let down

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Responses

Response from Northampton General Hospital (Acute)

We are very concerned to read your comments about the care provided to your parents and Rachel Lovesy, our head of patient experience and engagement, would very much like the opportunity to discuss these with you.

Would you please contact her on 01604 523438 or email rachel.lovesy@ngh.nhs.uk