"My Visit to A&E"
About: Pilgrim Hospital / Accident and emergency Pilgrim Hospital Accident and emergency Boston PE21 9QS
Posted by Tinkerbelly (as ),
Went into Pilgrim Hospital, Boston, to the Out of Hours Doctor. Went up to window where it say to check in, but there was nobody sat there. There were 3 people down the other end of the reception chating away, who had seen us walk up to the other window, but didn't acknowledge us at all. So we thought we should ring the bell, and were sarcastically told that there's no need to ring the bell! Having done reception work myself for many years, 2 years of which were in a hospice, I know that this is definitely not the right way to talk to patients. Maybe I could get a job there, and show them the right way to talk to patients?
The waiting time was too long. I was told within the first 10-15mins of being there by the on-call practitioner that I would need an X-ray, but when I was later called through, the nurse there just did a blood test and took my blood pressure, and then sent me back out to the waiting room saying the results would be back within the hour. A couple of hours later I was finally seen by one of the emergency doctors, who then told me again I needed an X-ray, so off I went for that. When I came back I was just sat in a wheelchair in the middle of the A&E department trying to let somebody know I had had my X-ray, and finally the consultant saw me and went to look at my X-ray on the computer and explained the problem. Now I know the doctors are really busy there, and I totally understand that, they do such a brilliant job, but it really isn't very professional of the doctor to be yawning (and I mean big wide mouthed yawn), most of the time he is dealing with you, and not even an apology. I do know they work long hours but to me, that really isn't the done thing.