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Care Opinion

Cataract surgery

Posted By Shred

"Cataract surgery"

About: Solihull Hospital / Ophthalmology

(as the patient),

Thank you so much for the excellent care I received when I had surgery.

The eye clinic I attended a few weeks before could not be faulted, from the receptionist, nurses and consultant I was treated with great respect and kindness.

On the day of my surgery Staff nurses Vanessa, Charlotte and Student nurse Guy were so efficient and extremely kind and reassuring. The vision in my Ieft eye now is amazing. It has made a huge difference to my life. I am so very grateful to Mr Wehbeh for his skill in giving me back clearer vision also to the theatre staff for their care and kindness. Thank you to you all. I do hope I meet you all when my right cataract is removed!

The only problem for me is not being able to drive for 4 to 6 weeks as a lot of people rely on me for that including my daughter and grandchildren. I hope to hear from Mr Wehbeh's secretary tomorrow if this is the up to date advice as my insurance company won't cover me even though I have better vision than before!

Thank you to all.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 02/02/2016 at 09:15
Published on Care Opinion at 09:58

Dear Shred

thank you very much for your kind comments regarding your recent experience at Solihull Hospital Ophthalmology Department.

It is lovely to read that you felt you were treated respectfully and kindly throughout your visit by all of the staff you encountered.

I will ensure that your feedback is forwarded to Mr Sivaraj, Clinical Director for Ophthalmology Services, and to Sarah Crathorne, Matron for Ophthalmology Services who will be thrilled to read your comments and ensure that it is communicated to all of the Team in this speciality.

I wish you well in your continued recovery, and are soon driving again! Once again thank you for providing your comments, patient feedback is extremely important to us.

With kind regards

Marie Helebert

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