"Out of hours GP provision"

About: Glenrothes Hospital

(as the patient),

I had to call NHS 24 at 1am in urgent need of treatment for and acute attack of haematuria which was extremely painful. I live a 5 minute walk away from my very large local hospital and was amazed to learn that the out of hours service there terminated at midnight. It was necessary for me to drive aprox 8 miles to the nearest centre at Glenrothes Hospital. It only took a short while to drive to Glenrothes but there was no mention of Glenrothes Hospital on any of the signs on my approach into Glenrothes. Fortunately I knew roughly where the hospital was only because I had a friend who lived near the hospital. However for anyone else driving in the dark, in pain and in unfamiliar territory, it would be very stressful. The treatment I received was first class but would urge the local health board to make sure that if Glenrothes Hospital is offering such a vital service that it should be clearly signposted.

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Silvana

Thank you for telling us about your recent experience. I was sorry to hear of your painful problem and glad to hear that when you arrived at Glenrothes you were treated so well. I will pass your comments on regarding the signage and let you know if I receive a response.

In the meantime, I hope you are now feeling much better

Kind Regards

Louise Ewing

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Update posted by Silvana (the patient)

Dear Louise,

Thank you for your prompt response to my message. I look forward to hearing from you again with hopefully a positive response to my suggestion.

Regards,

Silvana

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Silvana

I did receive an initial response from our Head of Estates who advised that signage sits within the remit of Fife Council. I have forwarded your comments on to make sure they can be considered.

Regards

Louise

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Update posted by Silvana (the patient)

Dear Louise,

I hear what you are saying however passing the buck is what happens. Let's hope that someone more influential is empathic to this problem!

Regards

Silvana

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Silvana

Sorry this was not meant to sound like we were passing the buck, please be assured it is being actioned by being passed on to the appropriate personnel.

Thank you again for alerting us to this issue

Regards

Louise

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Update posted by Silvana (the patient)

I appreciate your response so let's just wait and see what happens next!

Happy new year!

Regards

Silvana