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Long wait but excellent care

Story from nhs.uk

"Long wait but excellent care"

About: Hull Royal Infirmary

We arrived at 6pm on Boxing Day. Not too many there and saw triage quite quickly but the wait to see a doctor was just over 5 hours. Given we had our 5 year old son with us, it was a long night but there were much smaller children there who I thought should have been seen before us but after that length of wait I wasn't going to give up our slot.

The doctor we saw was amazing, talking directly to my son, and being patient with his 'detailed' description as to what had happened. They were just lovely with him and their manner was calm, caring and warm. They put my mind at rest and gained the trust of my son. The triage nurse who seemed to be everywhere was also amazing and never seemed to stop.

The wait, I believe was excessive for children but. I imagine it was skeleton staff, lack of funding and short staffing that caused that not the fault of the staff we saw last night.

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Responses

Response from Hull Royal Infirmary 8 years ago
Hull Royal Infirmary

Submitted on 29/12/2015 at 15:17
Published on nhs.uk on 30/12/2015 at 01:30

Thank you for adding your comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these.

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If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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