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Efficient and caring

Story from nhs.uk

"Efficient and caring"

About: Frimley Park Hospital (Frimley)

Took my son to A & E with suspected appendicitis on Christmas Eve. Seen immediately and transferred to paediatric a& e. Every member of staff were caring, and kept me informed of all diagnosis and decisions. Moved onto F1 children's ward where the same excellent care continued. Everyone cared about us, talked to us and even delivered Christmas presents. For such a stressful time at a busy time they did everything they could to make our time there pleasant. Thank you to the doctors, nurses, health care assistants and the volunteer who made me a cup of tea!

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Responses

Response from Frimley Park Hospital 8 years ago
Frimley Park Hospital

Submitted on 29/12/2015 at 08:38
Published on nhs.uk on 30/12/2015 at 01:31

Thank you for taking the time to leave your feedback.

I am pleased to read that your experience of your son's care was a positive one.

We have a great team who do their best to deliver the care they would want their own family to receive.

Feedback like yours makes it all worthwhile.

I hope your son has recovered well

Best wishes Claire Marshall

Head of Patient Experience

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