"Care for our mother"
About: Wexham Park Hospital Wexham Park Hospital SL2 4HL
Posted by Sue R
Our 86 year old mother (Daphne Patricia Jackson) was initially admitted with suspected pneumonia on 23rd Nov 2015 and was then transferred to ITU on 26th Nov and then to Ward 9 on 4th Dec (or thereabouts).
She sadly passed away in Ward 9 on 11th Dec but the care she received during her stay at Wexham was exemplary.
Although in Ward 20 initially - I think it was - a mixed OAP ward - which was busy and slightly disruptive due to suspected dementia patients continually calling out loudly, Mum felt very secure and well looked after at the hospital, especially in ITU and Ward 9.
In particular in ITU,
The doctor showed huge empathy and a friendly helpful approach - they took time to explain to my sister and I in private, the severity of Mum's condition. Mum felt very reassured by her care and she was a delight to liaise with.
The ITU nurses - too many to mention personally were 95% of the time amazingly dedicated and kind and caring.
In Ward 9, staff were especially helpful and caring when Mum passed away - their dedication (to ward 9 especially!) and obvious natural caring dedicated manner was hugely reassuring and welcome..
All the staff on the ward and the nursing staff who changed Mum's sanitary needs and bedding were always cheerful and helpful. Mum was always kept in a very clean condition and the Sodexo staff were equally supportive and encouraging. We are extremely grateful for the care we received and nothing was ever too much trouble for any of the staff - particularly in ITU and Ward 9.
Thank you very much!
Sue Roberts and Cheryl Jackson.