"Outpatient Open Mri Appointment"

About: Queen's Hospital, Burton Upon Trent

I attended the department recently for an open mri scan after being unable to go through with a conventional mri scan. From the outset the radiographer listened to my concerns and did not rush me to undertake the scan. I was allowed to go at my own pace and encouraged that I was in control of the situation. This helped me to relax in order that I could overcome my claustrophobic fears and undergo the scan. Without the care and dignity shown to me I would not have been able to go ahead with it. I feel that this demonstrates the high professionalism of the department and individual attention given to patients needs. I cannot thank the staff concerned enough for their support at this distressing time. I would highly recommend the hospital to my family and friends.

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Response from Queen's Hospital, Burton Upon Trent

Dear Reviewer

Thank you for taking the time to post your comments. We are very happy to hear about the excellent level of customer service provided to you. We will pass on your feedback to the team involved.

Kind regards