"I am the carer for a frail 76 ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
What could be improved
I am the carer for a frail 76 year old MS sufferer. He currently is experiencing difficulty passing urine. A request was completed by his GP for an urgent appt to see his MS consultant. That was over a month ago andfollowing about 20 calls we have just recieved an appt for 19th January 10 .I have spoken with the consultants secreatary on a number of occasions and to be frank the consultants secreatary is abrupt and not greatly helpful . Additionally the consultants secreatary never returns calls when requested . I find it bizarre that in 21st century that a sick old man has to wait 2 months for an urgent appt .
There does not seem a system in place to cover the secretaries work when absent . The consultants secreatary works part time and has days off mid week . That combined with the fact that they work at different hospitals and they doesnt seem to answer messages left makes it almost impossible to contact them .
The whole system is frankly a disgrace . I just hope that my uncle doesnt have life threatening condition that could have been treated if caught earlier