"Children's paediatric care"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
I attended the hospital today as my GP referred my 2 year old daughter for a chest xray following on going bronchitis issues and a continued problematic cough with other bad symptoms (high temp spikes with rigors, concerning SATS etc). The nurses I saw in triage were fine, I am not remotely complaining about them. The wait for the doctor on Christmas Eve was expectedly longer than those I ever had at rake lane (as I said this is ongoing). The doctor I saw was I felt dismissive, unconcerned, uninterested and actually quite rude and condescending. They treated me as a time waster and also made comments regarding my GP that claimes they were a time waster and a poor practitioner too. It was very upsetting and very disconcerting.
Because my daughter at the time of being seen by them was well in herself (as in I had brought her temperature down with nurofen) they basically looked at her listened to her chest very briefly and said they could guarantee she has no chest infection or bronchial issues and that there was nothing wrong with her.
The xray requested by my GP was refused. The fact she has only been well since October when on antibiotics tells me and my GP there is something wrong. I am now at home with a very poorly 2 year old under instruction from this so called paediatrician to bring her back when she is requiring IV antibiotics. It is disgusting that it would be an acceptable way forward. Next week I shall make an appt with my GP to make a formal complaint.
If my daughter does end up needing IV antibiotics I shall be making a full complaint to the GMC as I am not a neurotic, NHS time wasting individual.
I do however know first hand my daughters problems and history. I am now listening to my daughters worrying and constant cough, waiting for her to get worse so that she can get the investigation and treatment she needs. Appalling 'care' attitude.