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can't thank you enough

Story from nhs.uk

"can't thank you enough"

About: Royal Preston Hospital

I went onto ward 3 for a tonsilectomy 6 days ago every single member of staff introduced themselves made me feel at ease as I was nervous and ensured I was comfortable, after the operation I was taken to another ward but reassured any problems to ring the ward back, so this morning (day 6) I literally couldn't speak, eat, drink basically I was a mess my mum rang the ward who were extremely helpful and suggested I got in to see the or doctor, I got there and withing 30 min the doctor was called to assess me, whilst waiting every staff member who passed me asked if I need anything, was I ok, reassured me I would be ok, as a nurse in training myself I truly look up to these professionals who do an amazing job 24/7 thank you so very much for your help

Beth Dobinson

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Responses

Response from Royal Preston Hospital 8 years ago
Royal Preston Hospital

Submitted on 31/12/2015 at 14:28
Published on nhs.uk on 01/01/2016 at 01:30

Thank you very much for sharing such generous comments and for taking the time to let us know about your experience on ward 3.

It is tremendously reassuring to hear that the care provided was of the high standard our staff aim to offer all our patients.

Please be assured that this has been shared with the the relevant staff and the management teams.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust 8 years ago
Rhona Hartley
Head of Patient Experience and Customer Care,
Lancashire Teaching Hospitals NHS Foundation Trust

Submitted on 31/12/2015 at 14:50
Published on Care Opinion on 01/01/2016 at 11:27

Dear Beth, thank you so much for letting us know about your experience recently on ward 3. Please be assured that your generous comments have been shared with the ward staff and wider management teams.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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