"no communication"

My mum was on sea bathing ward just over a week ago, she's 84 years old and she broke her hip after a fall at home. The lack of care she recieved was horrible, the communication between the nurses just does not exist. I spent many hours with my mum, whilst I was there I helped the other patients on the ward as they were sometimes waiting up to 20 minutes after pressing their buzzer. Most of the time it would get turned off and they where told to wait. As a consequence of this poor care my mum was taken back in the day after. Don't worry about leaving the number for PALS underneath as I'm on to it already.