"Lovely people, poor admin"

I had an arthroscopy. Very successful. All staff very helpful and nice and competent. Pretty good service - though unsurprisingly more waiting if NHS referral rather than private patient.

Very clean and pleasant environment, good food.

Let down a bit by admin mistakes - wrong letter re op details, forms not sent, then mislaid, notes not sent up nearly delayed operation, double booking of pre-op appoitment, all aparently par for the course.

And problem after I came home - was told to go to A and E.

So pretty good and quick and great surgeon and team but management should sharpen up.

Story from NHS Choices

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Response from Circle Reading

Thank you for taking the time to provide us with your valuable feedback. We have passed all of your comments onto to the respective departmental areas involved in your care pathway. We apologise that this was your experience and we would welcome you to make contact with Claire Denneny (Lead Nurse) on 01189 226888 in order that we may discuss your feedback directly.

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