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Rollercoaster

Story from nhs.uk

"Rollercoaster"

About: John Radcliffe Hospital

Clinical care is very good.

Waiting times seem to be worse.

Booking appointments is difficult, unresponsive and lengthy.

No click and book yet so GP referrals fall into a black hole, with appointments emerging 2 weeks beforehand.

Months of waiting for that letter creates anxiety and makes carers' plans difficult.

Definitely needs improvement, though all the staff have been superb.

The systems are just poor.

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Responses

Response from John Radcliffe Hospital 8 years ago
John Radcliffe Hospital

Submitted on 23/12/2015 at 16:00
Published on nhs.uk on 24/12/2015 at 01:30

Thank you for your kind comments with regards to the Ophthalmology Clinic care and staff.

I am very sorry that your found the booking system was not at the high standard that we expect.

Please be assured that your feedback will be passed onto the Service Managers responsible for Ophthalmology. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or at compliants@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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