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Care Opinion

Waiting, waiting, waiting

Story from nhs.uk

"Waiting, waiting, waiting"

About: Pilgrim Hospital

I too have now been waiting for weeks for an appointment for a course of PUVA. Still not heard from anyone and no one answers the phone.

It is shameful, what is going on?

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 8 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 08/01/2016 at 10:03
Published on Care Opinion at 10:35

picture of Sharon Kidd

Dear Anonymous,

I am very sorry to hear of the difficulties you have been having regarding your appointment.

If this has still not been resolved, could I ask you to contact our PALS team on 01205 446243, or via e-mail on pals@ulh.nhs.uk. They will take your details and will be able to liaise on your behalf with the relevant team to ensure a suitable appointment is arranged.

Again, please accept my apologies for the delay you have experienced.

Kind regards,

Sharon Kidd, Patient Experience Manager

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