"Urgent care centre"

About: Queen Mary's Hospital (Sidcup)

Please educate your staff in how to deal with MH patients and their families. We do not need to be lectured, talked down to nor made to feel even more useless than we already do.

From the miserable and unfriendly reception staff and triage nurse to the horrible person who spoke to me at the end of the visit it was a dreadful experience.

Story from NHS Choices

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Responses

Response from Queen Mary's Hospital

Thank you for your comments.

I am sorry that you have had this experience in our department.

Please contact me on 02083085611 so that we can discuss this further and I can talk to the staff members involved

Debbie Maxted Regional Manager Urgent Care

The Hurley Group

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