"Car parking charge"

About: Pilgrim Hospital

Having arrived 15 minutes before an appointment, in theory we should have been able to pay £1.40 to park. Unfortunately the appointment was 90 minutes late which triggered a charge of £3.40. Why should I be responsable for the excess charge, this is grossly unfair.

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust

picture of Sharon Kidd

Dear Anonymous

Thank you for taking the time to post your comments regarding your recent visit to Pilgrim Hospital.

I can only apologise that your outpatient appointment was delayed and, as a result, your stay at the hospital extended beyond the 1 hour parking period.

The staff in the outpatient department have the ability to validate car parking tickets for those patients who are exempt from charges:

-Oncology patients receiving regular treatment

-Collection of prescriptions and hearing aid batteries

-Parents attending to support child needs in the

-Special Care Baby Unit

-Clergy visiting parishioners

-Following bereavement

-Adults accompanying children for emergency treatment

Staff in the department can also validate car parking tickets for patients where we have severely inconvenienced them as in your case. I have spoken to the Outpatient Matron and she has apologised that this did not happen for you. She will be reminding staff about validating tickets where a severe delay has been caused by us.

Regards

Sharon Kidd, Patient Experience Manager

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