"A&E and Fracture Clinic"

I attended A&E on friday and wad told i had fractured my knee.

I was given the option of a plaster cast or splint.

I asked for a splint only to be told that they had run out of splints.

I did not want a plaster cast as I live alone and it would have been really difficult getting around so opted to get splint from the fracture clinic.

Only appointment they had wad Wednesday however 6 days away.

I decided to call the clinic on Monday as I was in pain but although both whipps x operator and I tried several times over a few hours no one answered the phone.

A few times an answer machine kicked in asking caller to leave a message.

I did this but again no one has called me back yet. In the end I had to attend a&e again going through the whole process again to get the splint.

This is an extremely unacceptable service. At least someone in the department should answer the phones and if they can't the phones should be diverted to someone who can answer them.