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The reception staff at A&E ...

Story from nhs.uk

"The reception staff at A&E ..."

About: University College Hospital

(as the patient),

What I liked

The reception staff at A&E were efficient and outlined the likely waiting time. The nurse was polite. The waiting area was clean.

What could be improved

The doctor who saw me was rude, angry and his behaviour unjustified. He then walked out of the room and provided no assistance as to where to leave the area. I was shocked by his lack of professionalism. I had simply followed the instructions of my local surgery - which was to visit A&E in case my condition was serious.

Anything else?

Doctors need to remember they are dealing with people - seems a strange job choice if you dislike people!

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Responses

Response from University College Hospital 14 years ago
University College Hospital

Submitted on 04/03/2010 at 11:40
Published on nhs.uk on 05/03/2010 at 04:16

We are delighted the your kind comments about the reception staff and nurse in our Accident & Emergency Department. Also we are pleased to hear that you found the cleanliness of the waiting area was up to standard. However we are disappointed that you were dissatisifed with the attitude and behaviour of the doctor.

You might like to discuss you concerns further with our Patient Advice and Liaison Service ( PALS) in one of the ways listed below:

Telephone: 020 7380 9975 (24 hr answer phone)

email: pals@uclh.nhs.uk.

Opening times:Monday to Friday 9am - 4pm except weekeends and public holidays

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