"Way understaffed"

About: Chelsea & Westminster Hospital

In the paediatric emergency, the situation was awful when we went. There were too many nurses and too few doctors. So, you get admitted and then wait ages to see a doctor. It is mildly shocking that the average wait time is 4 hours.

At one point, they said they sent out fort more doctors but that didn't seem to have happened. Such is the short state of afford here.

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Responses

Response from Chelsea & Westminster Hospital

Dear Patient,

Thank you for your feedback. Providing a good patient experience is important to us and it would be helpful to have more details so we can investigate the experience you have reported.

To facilitate this we hope that you will contact our Patient Advice and Liaison Service.

Kind Regards

Patient Advice and Liaison Service

Chelsea and Westminster Hospital NHS Foundation Trust

T: 020 3315 56727

E: pals@chelwest.nhs.uk

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