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Appalling point of contact

Story from nhs.uk

"Appalling point of contact"

About: Royal Stoke University Hospital

The phone system to a&e is appalling waited 3 times the phone ring out for 3-4 minutes each time..

The switchboard said only one number to a&e.

I work in another a&e trying to contact relatives who wanted to be with patient with severe heart problems..

The call was made between 9am 20/12/2015

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Responses

Response from University Hospitals of North Midlands 8 years ago
University Hospitals of North Midlands

Submitted on 05/01/2016 at 11:16
Published on Care Opinion at 12:13

Dear 'Mike Sheehy'

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes

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