"I was in labour with my daughter ..."

About: Queen's Medical Centre

(as the patient),

What I liked

I was in labour with my daughter for 18 hours and was given so much support by the nurses and staff on duty. They put me at ease, especially as it was my first baby, i was very nervous and was made to feel very comfortable and constantly informed on what was happening. My birth plan was followed to perfection.

What could be improved

After having my baby there wasnt any staff around to help me breast feed or get comfortable with my baby. Also The midwife i had during my time there was quite rude and snappy with me.

Also when buzzing for a member of staff the response time could be improved.

Anything else?

.

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Responses

Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for taking the time to let us know about your recent experience.

Your feedback will be passed on to the hospital to ensure they are aware of both the positive comments you gave regarding the support you were given and the concerns you expressed after your baby was born.

Congratulations on the birth of your baby and best wishes for the future.

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Response from Queen's Medical Centre

Thank you for taking the time to comment on the care you received whilst you were in our hospital.

At Nottingham University Hospitals NHS Trust our focus is always to deliver a high quality, safe, individualised approach for all women and to follow their birth plans whilst ensuring the safety of mother and baby at all times.

I am sorry that the care you received on the ward did not meet your expectations, especially after having such a positive birth experience. I assure you that your comments have been fed back to the staff concerned.

If you would like to discuss your concerns in further detail please contact our Patient Advice and Liaison Service department on 0800 183 0204 or email pals@nuh.nhs.uk.

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