"i waited what i consider an unacceptable ..."

About: Peterborough District Hospital

(as the patient),

What I liked

i waited what i consider an unacceptable time

the treatment i recived was wrong i was xrayed told nothing broke but i had torn ligaments to the top of my foot and told to go and buy a tube bgandage if it still hurts next week come back the treatment i should have recived was a half cast come back after the swelling has gone down as swelling can hide other damage and some pain relife after rining nhs direct they though i might have broken it so as i do not have any transport i called an ambulance as my toes were turning purple i was told it is not an emergency now had that been caused by blood floww being restricted i may well have lost my toes and when i dfid get seen by a doctor and i use that term loosly i was not even examined just told to go home and rest no support bandage not even pain relife

What could be improved

just read above

Story from NHS Choices

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Responses

Response from Peterborough District Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we can make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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