"Great service from paramedic"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Our neighbor recently had a serious fall in her house, we called 999 and a paramedic came. His name was Andre and he made her comfortable until the ambulance arrived, he did an excellent job of communicating between everyone involved, he just did everything to help. A lot of people criticize the health service but everything was great. I just wanted to say thank you, I’d give the service an 11/10!

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Sweet985,

Thank you for providing us with feedback about our service. I hope your neighbour is recovering well.

It's always rewarding to hear about positive patient experiences. We would be very happy to share your comments with the ambulance staff involved in your neighbour's care. However, in order to do this we need a little more specific information. If you would like us to do this, may I ask you to contact our Patient Engagement team on either plaudits@swast.nhs.uk or 01392 453831 and a member of the team will help you further.

Thank you, again, for taking the time to share your story.


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