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Bitterly disappointed at your decision making

Story from nhs.uk

"Bitterly disappointed at your decision making"

About: Royal Lancaster Infirmary

I still find it totally & utterly unbelievable that you discharged my 83 year old mother with such callous disregard during the recent storms. She lives on her own, has a history of chronic illness, has only me to depend upon over 50 miles away - you discharged her against her wishes to an area with a totally unpredictable power supply, & where there had already been one major cut in supplies from the temporary generator. You were told quite explicitly that I could have taken her home less than 24 hours after you still went ahead & discharged her, yet I was informed that accommodating her on ward 5 for the night would not have been a problem at all.

A vulnerable old lady in the highest possible category - how could you possibly do this to her?

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Responses

Response from Royal Lancaster Infirmary 8 years ago
Royal Lancaster Infirmary

Submitted on 21/12/2015 at 09:57
Published on nhs.uk on 23/12/2015 at 03:31

Thank you for taking the time to let us know about your mother’s experience at the Royal Lancaster Infirmary. We are sorry that your experience wasn’t as positive as we’d expect, and we would like to look into further to understand what happened. To do that, we would appreciate some more information from you in order to investigate fully and provide you with a response. Therefore, we would ask that you or a member of your family please contact our Patient Relations team on 01539 716621 to allow us to carry this out. Thank you again.

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