"chestnut ward"

About: University Hospital Lewisham

i was very pleased with the care I got from a nurse, but I suffer with anxiety attacks and depression and decided I wanted to leave and not stay over night as I was really panicky so was told by the doctor it wasn't advisable but I could self discharge myself but if I felt unwell to come straight back so I decided to leave but before I left a senior nurse came in and bellowed at me at the top of their voice that I was never allowed to come back to the hospital for any treatment which was very upsetting as all the other patients and staff heard the nurse I felt very embarrassed as everyone was looking at me even as I was going out the door the nurse made sure they shouted out to the receptionist that I was leaving when the nurse could have just walked up to them.

The nurse was really going out of their way to make me look like the worse person ever I don't think this is a right way to talk to patients I am very disappointed in the way the nurse did this I was born in Lewisham hospital and have been to the hospital for both myself and other family members and have never been spoken to in such a horrible tone before the staff have always been very nice.

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Responses

Response from University Hospital Lewisham

Thank you for your positive comments and taking the time to offer this feedback. Your comments are greatly appreciated and will be shared with the team.

Kind regards

Patient Experience Team

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