About: Queen Elizabeth Hospital (Greater London)

I visited the Urgent Care unit a while back (Jun 2015) as I was 6 wks pregnant but started bleeding. I was in pain when I went to Urgent Care but we had to wait quite a while (from my recollection maybe 2 hrs), my husband being so worried even went inside the 'offices' (it looked like a makeshift office to me) to ask the staff when we will be called out but we still had to wait quite a while after that. Understand there were a lot of people at the time so that's fine with me. But when I was finally seen by the doctor, I felt that the treatment I received was fairly insensitive. The doctor had a urine test done and told me that based on the signs and symptoms i was miscarrying instead of the pregnancy continuing (this is my 1st pregnancy so obviously very devastating). I asked what can we do/any options? I was told I could go home, rest, and not be anxious about the situation. Owing to the fact that I truly want the pregnancy to continue, I asked for another blood test (i believe the doctor made a sarcastic remark at the time but i wasn't in the mood to complain anymore) so we were sent home and asked to wait for text message confirming the results. I did receive the results after a few hours while at home.

All in all, I prefer not to go back to this hospital again if given a choice. I believed this hospital provides quality service and do hope that the other member of staff are more welcoming and sensitive to patient requirements/situations.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Elizabeth Hospital

I am sorry to read your comments. All of our staff in the ED are trained to carry out their duties with due care and professionalism. I do apologise that this was not your experience Please be assured that all the concerns you have raised are acknowledged. I will be highlighting the points you raised to the whole team by sharing your experience with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients

Kind regards

  • {{helpful}} of {{total()}} people think this response is helpful