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Waste of time menu

Story from nhs.uk

"Waste of time menu"

About: Homerton University Hospital

Whilst in the homerton for a couple of days I was given a menu for meals

However when the ward host came to take my order there was no sauce available or no side salad or extra roll and butter

When asked why, they said where on a different plan to that

So why give patients a menu when some choices on it are not available

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Responses

Response from Homerton University Hospital 8 years ago
Homerton University Hospital

Submitted on 24/12/2015 at 13:34
Published on nhs.uk on 25/12/2015 at 01:31

We are very sorry to hear about your poor experience of our ward meal service. Your feedback has been passed onto our facilities services. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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