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Disgraceful timekeeping

Story from nhs.uk

"Disgraceful timekeeping"

About: Royal Shrewsbury Hospital

I would like to know why I had to go to the RSH for my appointment yesterday as I live in Wellington. I don't drive, and thanks to the extraordinary delay in being seen I was out for over 5 hours

My appointment was for 4:20 and I was not seen until an hour and a half after that time. No explanation was given while I was waiting and the clinic board said 45 minute delay

When I finally got out after 6pm,it was to discover that the bus service now only runs every half hour!

Whilst I appreciate there were probably valid and legitimate reasons for the delay, the lack of communication was appalling

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Responses

Response from Royal Shrewsbury Hospital 8 years ago
Royal Shrewsbury Hospital

Submitted on 23/12/2015 at 09:34
Published on nhs.uk on 24/12/2015 at 01:31

Good morning,

Thank you for sharing your recent experience at the Dermatology Clinic with us.

I am sorry to hear about the difficulties you encountered.

If you would like us to look into this in more detail for you, please contact the Patient Advice and Liaison Service on 01743 261691 so that we can investigate your concerns.

Thank you

With best wishes

Patient Experience Team

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