About: Alder Hey Children's Hospital

the new hospital is a shambles, it's dirty and even members of the staff are thoroughly dissatisfied with it. The A and E dept is a disgrace, that's the first dept most patients see when they arrive no one seems to know what they are doing. One lady I have spoken to told me when she was there a child was sick in the toy box and no one bothered to clean it. Hygiene should be of the upmost importance in a hospital anyone with half a brain knows this and yet no cleaners anywhere. They should have someone on cleaning duty 24/7. Talk about go to a hospital and catch more germs than you went in with. The management want to get their priorities right

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Response from Alder Hey Children's Hospital

Thank you for taking the time to leave a message about your visit to Alder Hey Children’s Hospital. We are very sorry to hear about your experience, this is not the standard of care we would want to provide to any of our patients and their families. If you haven’t already contacted the Patient Experience team, we would be very grateful for the opportunity to discuss your experience with you. Please contact Liz Edwards, Head of Patient Experience on 0151 252 5919 or email PALS@alderhey.nhs.uk

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