"Complicated website"

About: Altrincham General Hospital

Someone needs to look at the information and lack of it for Altrincham hospital on the website

As a first time user taking my mother who has mobility problems and dementia to audiology,

There is no audiology listed in the departments link list

It is under ear nose and throat

The google map for Altrincham embedded in the Trafford hospitals shows the hospital as being on Greenwood St

There are no floor plans or information as to where to go to get to audiology

There is no information As to availability of wheelchairs from drop off at kerb to the department / walking distances lifts etc.

At wiythenshawe there are wheelchairs for hire at the door. Are there at Altrincham.?

This will take two of us to get to the appointment as one will have to park the car somewhere

On one page Trafford hospitals show Only three hospitals -trafford general, Stratford memorial and nothing about Altrincham

I go to this appointment with many questions yet to be answered and no idea of what to expect

And there is no box to cater for "not yet visited" on this feedback form

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Responses

Response from Patient Experience Lead, Central Manchester University Hospitals NHS Foundation Trust We are preparing to make a change

Thank you for your feedback. We are sorry to learn of the difficulties you have experienced accessing information in preparation for visiting Altrincham Hospital with your mother.

In response to your comment, I confirm that Altrincham Hospital is listed under Trafford Hospital on the Central Manchester University Hospital Website. Altrincham Hospital Audiology Department is then listed alphabetically on the website, with an option for Adults and Children’s Audiology services. For your information the website address is as follows:

http://www.cmft.nhs.uk/traffordhospitals

We are extremely sorry that you have found the website confusing and hope that the above explanation and link will help.

Your observations regarding the availability of information relating to the location map and floor plans for Altrincham Hospital have been noted and arrangements are being made with our web designers to ensure that up to date, relevant information is available as soon as possible.

If you do have concerns or questions regarding planning a visit to either Trafford or Altrincham Hospital please access the website (link above) and go to the “getting to hospital” link where you will find a section entitled “Special Requirements”, which offers advice on who to contact. If your Mother is registered disabled and is entitled to disabled parking, we would advise you to call 0161 413 7700 before her next appointment and we will support you to book a disabled parking space.

If you would like to discuss your concerns with us in more detail, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

Response from Altrincham General Hospital

Thank you for your feedback. We are sorry to learn of the difficulties you have experienced accessing information in preparation for visiting Altrincham Hospital with your mother. In response to your comment, I confirm that Altrincham Hospital is listed under Trafford Hospital on the Central Manchester University Hospital Website. Altrincham Hospital Audiology Department is then listed alphabetically on the website, with an option for Adults and Children’s Audiology services. For your information the website address is as follows: http://www.cmft.nhs.uk/traffordhospitals We are extremely sorry that you have found the website confusing and hope that the above explanation and link will help. Your observations regarding the availability of information relating to the location map and floor plans for Altrincham Hospital have been noted and arrangements are being made with our web designers to ensure that up to date, relevant information is available as soon as possible. If you do have concerns or questions regarding planning a visit to either Trafford or Altrincham Hospital please access the website (link above) and go to the “getting to hospital” link where you will find a section entitled “Special Requirements”, which offers advice on who to contact. If your Mother is registered disabled and is entitled to disabled parking, we would advise you to call 0161 413 7700 before her next appointment and we will support you to book a disabled parking space. If you would like to discuss your concerns with us in more detail, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

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