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Death of my gran

Posted By Tomkirst

"Death of my gran"

About: Glasgow Royal Infirmary / General Medicine (Wards 3, 4, 5 &46)

(as a relative),

My gran recently died in ward 38 Glasgow royal and I just wanted to thank all the staff in the ward. I work as a hospice palliative care nurse and was very impressed with the care she received. There was good communication with the family, symptoms were controlled, the family were well supported and she died peacefully with family present.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 22/12/2015 at 14:53
Published on Care Opinion at 15:32

Dear Tomkirst,

First of all, condolences on the loss of your Gran - I'm sure this is a very difficult time for you and the rest of your family, which makes it all the more humbling that you have taken the time to get in touch with us to pass on your kind comments about the staff who looked after your Gran. You have highlighted so many positive aspects of the care she was given, and how this care extended to the rest of her family.

I will be pleased to pass this on to the team at Ward 38 to let them know the difference they made - I'm sure they will really appreciate you getting in touch.

With best wishes,

Lorna

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