"Excellent treatment at the Royal Surrey"

About: Royal Surrey County Hospital / Trauma and orthopaedics

(as the patient),

In August I suddenly developed a problem with one knee making it impossible to walk very far with it swelling up. Physiotherapy made it worse so I had an x-ray taken and was referred to the Royal Surrey Musculoskeletal Unit (MSU).

My first appointment with Mrs Jane Ireland was in October where I was seen on time and received a very through and professional explanation of the what the X-ray had reveal. I felt unrushed and in the hands of someone who cared. Because of my continuing pain it was decided that I should have an MRI scan, which she would arrange and I was to rebook to see her again three weeks after the scan.

The MRI scan was taken in mid Now and I saw the lady again at the beginning of December. Taking anti-inflammatory drugs in the meantime had lessened the discomfort.

On this second visit to the MSU I again was treated with great and understanding and at no time felt rushed. Indeed one got the impression that had I had any further questions I could have asked them

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Response from Royal Surrey County Hospital NHS Foundation Trust

Dear Jenny,

Thank you for taking the time to give us your feedback.

I will share this with the MSK team and hope that your knee is soon fully recovered.

Best wishes,


Response from Royal Surrey County Hospital

Good Morning,

Thank you for taking the time to share your comments. Here at Royal Surrey County Hospital we aim to provide safe and high quality care that is delivered by compassionate and caring staff. We are pleased to hear that you had a positive experience and are continuing to receive excellent care. We will pass your feedback to all the areas involved so that staff receive the recognition they deserve.

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