"Disgusting Hospital avoid if possible"

About: Princess Royal University Hospital (Orpington)

The nurses and staff at this hospital were disrespectful, rude, uncaring, ignorant and at times unkind, I spoke to one of the nurses about the disdainful way that they spoke to my father, if they spoke to him like that when I was there, how was he spoken to when the family weren't around ... all round a very band experience

Story from NHS Choices

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Response from Princess Royal University Hospital

I was sorry to learn of your family’s recent experience when your father attended the Urgent Care Centre (UCC) at the Princess Royal University Hospital, a part of Kings College Hospital NHS Foundation Trust. The UCC is managed by Greenbrook Healthcare therefore we are unable to respond to your comments; however we have advised the UCC Greenbrook Healthcare Manager of your feedback.