"Fracture Clinic"

About: Queen Alexandra Hospital

I attended the Fracture Clinic yesterday. The doctor I saw was rude and obnoxious. They made me feel as if I was an inconvenience. I left in tears. I know they were running on skeleton staff yesterday due to doctor shortage and we all had to wait for an hour and a half but this should not have affected anyone's appointment.

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Responses

Response from Queen Alexandra Hospital

Dear Karen

I am very sorry to read of your experience in the Fracture Clinic.

We would really appreciate the opportunity to ask a senior member of the Orthopaedic Team to discuss the issue you have raised with you.

If you would like us to do so, then please contact our PALS Team at: PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 to allow them to obtain further detail from you. Kind regards. Debbie

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Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust

Dear Karen

I am very sorry to read of your experience in the Fracture Clinic. We would really appreciate the opportunity to ask a senior member of the Orthopaedic Team to discuss the issue you have raised with you.

If you would like us to do so, then please contact our PALS Team at: PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 to allow them to obtain further detail from you.

Kind regards.

Debbie

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