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No real help

Story from nhs.uk

"No real help"

About: Leicester General Hospital

Well, I had my second appointment. The letter from consultant took 8 weeks to arrive. Why the doctor surprised that I checked on the GMC website about them I don't know - the doctor isn't who I saw before, so I wanted to know about them. Second visit, second doctor. I wanted to know if the doctor has experience dealing with CRPS, and what their background is. The doctor has my notes - why shouldn't I know something about them? Basically, all the doctor can think of is to change meds. If that doesn't work, the doctor will discharge at the next appointment as "there is nothing further". OK, what about desensitization? Rehab for walking? OT for hands? Help with an exercise regime? Mirror image work?

Also, why doesn't anyone there answer the phone?

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Responses

Response from Leicester General Hospital 8 years ago
Leicester General Hospital

Submitted on 21/12/2015 at 09:49
Published on nhs.uk on 23/12/2015 at 03:31

Dear Reviewer,

We are very sorry to hear about your experience at Leicester General Hospital, in particular the lack of good communication. We would like to investigate further so could you please send your details (Name, date of birth, NHS number) to linda.chesterton@uhl-tr.nhs.uk.

Kind regards,

Linda Chesterton

Service Manager, Pain and Sleep

Leicester’s Hospitals

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