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NGS let clients suffer leave in pain

Story from nhs.uk

"NGS let clients suffer leave in pain"

About: King George Hospital

Today i was told by surgical team to bring my client to AE i did omg i told recepition what was wrong why id brought him in given a red card waited 2 hours the bloods done an he was told it woukd be anotger 3/4 hours before seeing a doctor my client had large vry large lumps comeing out his bottom rectail bleeding very distressed he all so has epylepsy heart problems dibetic vascular dementia pain 24/7 but still it would have been 6 or more hours before getting seen while people with green and yellow was getting seen an of thay went after 4 hours he wouldnt wait any longer due to beibg very much in pain coukdnt sit couldnt stand so brought home disgusting place formal complaint going in first thing health care in london disgusting

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Responses

Response from King George Hospital 8 years ago
King George Hospital

Submitted on 22/12/2015 at 17:07
Published on nhs.uk on 23/12/2015 at 01:30

Thank you for taking the time to make us aware of your experience, I was very sorry to read of the long wait your client encountered in our A&E department. Unfortunately, we are not able to determine how many patients are going to access our Emergency Department on any one day and patients that do access the service are triaged based on their clinical need, which can sometimes result in a patient’s waiting longer than originally anticipated. If however, you would like your concerns investigated, please contact me through our PALS team on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Your Sincerely

Dr Nadeem Moghal

Medical Director

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