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Very poor service

Story from nhs.uk

"Very poor service"

Very dissatisfied with the service & the accommodation.

I was a voluntary patient however access to leave the ward was through two locked doors, which staff had to unlock. I usually had to wait 20 minutes before a member of staff had the time to open the doors,I felt like I was being treated like a criminal.

The room I slept in had no curtains at the window so there was no privacy.

All my personal possessions were taken from me & locked away, including a photograph of my husband who had only died two weeks previously. I was told that other patients would object to the photo by my bed!

I was in a mixed sex ward - a male patient walked into my bedroom during the night - the staff removed him when I raised the alarm & said 'he was confused'. I was absolutely terrified.

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Responses

Response from St Ann's Hospital 8 years ago
St Ann's Hospital

Submitted on 30/12/2015 at 17:12
Published on nhs.uk on 31/12/2015 at 01:30

We are sorry to hear you were very dissatisfied with the care you received during your admission to St Ann’s Hospital.

We aim to ensure service users have a positive experience, feel safe and cared for whilst in hospital.

We hope to find the right balance of looking after people in a safe environment and also promoting independence, privacy and dignity and it is important to us to provide the best service possible.

Your feedback highlights where better care, consideration and kindness could have been shown to you during your admission; and we would really appreciate the opportunity to apologise to you in person and to discuss your concerns in more detail.

It is important to us to determine where we can make improvement once issues, such as these, have been raised.

If you would like to discuss your concerns with us, please contact either Mr Christian Winter, Acute Services Manager on 01202 492875 or Ms Becky Whyte, Hospital Manager on 01202 492145.

We would be pleased to hear from you.

In the meantime, please be assured every effort will be made to action your concerns and thank you for taking the time to share your comments with us.

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