"A huge thumbs up to hospital and car park staff..."
About: Chesterfield Royal Hospital Chesterfield Royal Hospital Chesterfield S44 5BL
Posted by marilyn matthieson
I waited for an hour to get into the car park for my outpatients appointment today.
During that wait, I left my car and went to the department where I had an appointment and asked to rebook.
They phoned the Doctor and told me I would be seen as soon as I had parked.
As I had to strip for treatment I took no unnecessary things with me, and I left my purse at home.
When I left the hospital I found a car park attendant who told me where to register my exit from the carpark, using the ticket.
When I got to the exit, I had not paid.
I pressed the phone button and the car park attendant let me out.
I told them I would pay.
When I got home I rang the number on the ticket to pay. They said don't worry and apologised for the stress and the wait.
I have to say this was just one morning in my life.
The staff who work at the hospital have this problem every shift.
The carpark I used is a shared staff/patient carpark.
The stress levels of patients and staff that these delays engender are not conducive to positive progress and outcomes.
I accept that there is disruption due to building work and that there is insufficient parking within the grounds
Grateful thanks to everyone working at this hospital for their generous spirit and accommodating service and all they do to give us a gentle hospital experience, despite the odds.
Wonderful unsung heros and heroines.
from Marilyn Matthieson