"The speed at which the switchboard ..."

What could be improved

The speed at which the switchboard is answered, and that receptionist be more accountable and efficient when faced with a problem rahter than repeat in a parrot fashion that they cannot help you!

Anything else?

My son was referred to the QE2 for a broken arm, the incident happened on a Thrusday at lunch time, when I phoned at 3.15 PM to get an appointment I was told it was closed to call back the next day at 8.30. By then my son was in a lot of pain, but still noone would see him. I called the next day as instructed, they could not give an appointment at the fracture clinic until the Monday morning as it is closed Friday and the week-end. My son had to suffer all through Friday, and the week-end. My son is 12 years old, this is not acceptable and they system should be reviewed. I wish this to be forwarded to the relevant powers who deal with such matter. I was however advised to dose him up with pain killers! Thank you