"The speed at which the switchboard ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
What could be improved
The speed at which the switchboard is answered, and that receptionist be more accountable and efficient when faced with a problem rahter than repeat in a parrot fashion that they cannot help you!
My son was referred to the QE2 for a broken arm, the incident happened on a Thrusday at lunch time, when I phoned at 3.15 PM to get an appointment I was told it was closed to call back the next day at 8.30. By then my son was in a lot of pain, but still noone would see him. I called the next day as instructed, they could not give an appointment at the fracture clinic until the Monday morning as it is closed Friday and the week-end. My son had to suffer all through Friday, and the week-end. My son is 12 years old, this is not acceptable and they system should be reviewed. I wish this to be forwarded to the relevant powers who deal with such matter. I was however advised to dose him up with pain killers! Thank you