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confusing layout

Story from nhs.uk

"confusing layout"

About: Nottingham University Hospitals NHS Trust - City Campus

I had an appointment for an xray here. I wasnt given any map just the indtruction 'gate 2' Having never before been to this place i thought it might be straightforward visit. I found the whole signage confusing and too small. Car parks full and miles from the place i needed to be wherever that building was situated. I didnt fancy trapsing around with a bad chest infection so came home very stressed. Someone needs to rethink and simplify the signs.

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Response from Nottingham University Hospitals NHS Trust - City Campus 8 years ago
Nottingham University Hospitals NHS Trust - City Campus

Submitted on 15/12/2015 at 15:41
Published on nhs.uk on 16/12/2015 at 01:30

Thank you for taking the time to feed back.

I am sorry to hear you had difficulty finding your way to your appointment at City Hospital and that a suitable map was not included with your appointment letter.

We appreciate that City is a large and sprawling site that can prove difficult to navigate. We work closely with patients to assess how we can improve signage and wayfinding at QMC and City Hospital.

If you would like to help us with this, please get in touch with me on 0115 924 9924 ext 62001 or by email to andrew.steggles@nuh.nhs.uk

For future visits, you can find a map of the hospital here: www.nuh.nhs.uk/getting-here/city-hospital/maps-of-the-city-hospital-site/ - we also have them displayed around the hospital site (inside and outside of the hospital). We also have volunteers working at our hospitals who will be only too happy (along with our staff) to help with wayfinding and directions.

If you are worried about walking around the hospital site (as it is a large site) our free Medilink bus service circles the perimeter road every 10 minutes, stopping at entrances for all the major departments, so you can just hop on and off as you need it.

You can find out more about the Medilink on our website here: www.nuh.nhs.uk/getting-here/city-hospital/medilink/.

We are looking at how we can improve our appointment letters and take your feedback very much on board.

Kind regards,

Andrew Steggles Patient Experience Officer

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