"A thank you"

About: East Surrey Hospital

I have been admitted to your hospital for numerous/days/weeks for differing circumstances - heart attacks, overcoming pneumonia (had lost 3 stone in weight), and more - at all time the doctors/nurses and care assistants were professional and also helped and listened to me - I always found the wards clean and well organised. Even though I was wanting to go home I wasn't allowed until I was physically, mentally and be able to. All the staff were friendly and cheerful, and that means a lot when you just want to leave -

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Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Spencer,

Many thanks for your very positive feedback about the care we have given to you during your various stays with us. Compliments around the professionalism, friendliness and compassion of our staff are always a pleasure to hear and I know that the senior nursing staff who read your feedback will greatly appreciate the comments you have made about the wards that you have been a patient on.

With best wishes,

Cathy White

Patient experience team

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