"Continuity of medical staff on bays"

About: Royal Preston Hospital

After spending the approx 10 weeks visting everyday wards 4 and 15. I seemed to be seeing different nurses,and doctors,practically everyday, Asking questions of medical staff,was invariably met with, " I've only just come on this ward/ bay". I include sisters/ nurse in charge, in this statement, For short term patients,it's probably not a problem, But with long term patients, day to day monitoring did not seem to exist.

Do ward managers consider,continuity,when allocating staff, ?

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking time to provide your feedback. As a Trust, we recognise the importance of good communication and the role that continuity plays in maintaining good, consistent communication and information giving. I have shared your feedback with the Matrons to enable them to discuss this matter with their ward managers. Whilst they do take the issue of continuity into consideration when planning duty rosters, your constructive feedback reinforces the importance of that and will enable the Matrons to stress that to the ward managers.

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Response from Royal Preston Hospital

Thank you for taking time to provide your feedback. As a Trust, we recognise the importance of good communication and the role that continuity plays in maintaining good, consistent communication and information giving. Your feedback has been shared with the Matrons to enable them to discuss this matter with their ward managers. Whilst they do take the issue of continuity into consideration when planning duty rosters, your constructive feedback reinforces the importance of that and will enable the Matrons to stress that to the ward managers.

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