"Disgusted"

About: Royal Devon & Exeter Hospital (Wonford)

The consultant I saw was running a little late and I think saw me as an easy way to make up time. As a health professional myself, trained in conducting consultations, I can say that the history taking and examination were dismissive and unmethodical to the point of being desultory, and questioning was overbearing to the point of being offensive. Some significant points were dismissed and others not even touched on.

I am about to make a formal complaint and request a second consultation with a different member of the team, for whom I will take a typed up history, alongside a print out of diagnostic criteria, to try and prevent (based on last experience and other reviews here) anticipated poor practice making the consultation such a total waste of time.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to share your experience with us.

We are very sorry to hear of your experience and are keen to discuss this further with you.

One of the Assistant Directors of Nursing would be more than happy to talk through your issues and offer any assistance with a further appointment.

Please do contact the Patient Advice and Liaison Service (PALS) team on (01392) 402093 and we will be happy to take this issue forward.

We would like to thank you for taking the time to bring your concerns to our attention and assure you that receiving feedback about a patient’s experience is a valuable part of our continuing efforts to maintain high quality care and meet patient expectations.