"Switchboard are very poor and night security sleep"

About: National Hospital for Neurology & Neurosurgery, Queen Square

The switchboard at uclh which takes calls for all their hospitals including the national is pretty poor. The staff dont care about the caller, dont take ownership, dont know their war around the complex list of services on multiple sites and most importantly some are actually rude.

For example when asking for pals at the national hospital for nuro at 8.30 am they said its shut, its only open 9-5. Thats true of uch pals but not of the national pals which opens at 8 am on its open days.

The speech recognition software doesn't understand me due to my condition.

at night the security take turns to sleep in the room with a number lock opposite the toilets on the ground floor, and the one on the reception desk also goes to sleep

I tried to get the security to help me at night but they were in such a bad mood because I had woken them up and if they left their desk they would have to wake up their colleague! they seem to think taking turns sleeping in a room is their right!

The security at the royal london hospital on great ormond street is also very poor

They told me hot and cold snacks would be available 24hrs a day but thats not the case, the nurses dont let you have anything to eat at night, they claim the kitchen is locked

I can assure you that the nurses dont sleep at night, they were sitting with massive piles of notes catching up on paperwork, poor nurses!

Its very hard to find your way around the hospital and there are not enough signs a good thing is the nursing staff in this hospital are all very nice and genuine but sometimes too busy to do all the obs, they are also too busy to eat lunch!

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Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of contacting the switchboard, and of security services at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.